Did you know that 62% of customers call a dealership before deciding to visit? That means the phone isn’t just a tool—it’s a huge opportunity to influence buying decisions. If your team isn’t phone-ready, you’re missing out on sales.
How to Make Every Call Count
1. Be Prepared
Success starts with mindset. A positive attitude can be the difference between a lost lead and a closed deal. Before answering, ensure you have the right information at your fingertips. Whether customers ask about trade-in values, interest rates, or delivery times, be confident in your responses and ready to handle objections.
2. Engage from the Start
The first 30 seconds set the tone for the entire conversation. Customers can hear a smile in your voice, so make it count. Build rapport by showing genuine interest and enthusiasm. This isn’t just about answering questions—it’s about creating a connection.
3. Sales-Ready = Success
Have a structured approach with key word tracks, but don’t sound robotic. Take notes, listen carefully, and guide the conversation toward the next step. The goal? Turn an inquiry into an opportunity.
4. Convert, Don’t Just Answer
Every call is a chance to build trust, highlight your dealership’s value, and move the customer further down the sales funnel. Mastering the phone means you’re not just answering inquiries—you’re closing deals.
🚀 Want to turn more calls into sales? Play this video at your next sales meeting: WATCH NOW
Elevate Your Sales Performance with Total Selling Solutions
At Total Selling Solutions, we specialise in automotive sales training that transforms dealership performance. Whether you are a new sales cadet, an experienced executive, or a manager looking to refine your leadership skills, we have the right course for you.
Sales Cadetship Training
Fast-track your sales trainees’ success with our six-week, structured Sales Cadetship Training. This programme blends online modules with live Q&A sessions to ensure your recruits master the Walk-In Sales Process and Sales Call Handling techniques.
What’s included?
6 Live weekly training sessions with TSS specialist trainers
Walk-In Sales Process and Sales Call Handling
2 Courses, 23 online and workbook topics
59 Instructional videos and testing
188-Page hard copy workbook
Sales manager and cadet collaboration programme
Push notifications with link to weekly content
Graduation certificate and deal pen on course completion
Sales Executive Mastery Course
Designed for seasoned professionals, our eight-week Sales Executive Mastery Course helps refine customer engagement techniques and convert interest into sales.
What’s included?
8-Week comprehensive course
Live training support from TSS specialist trainers
Executives will self-analyse through case studies creating an action plan
Refine training on Walk-In Sales Process and Sales Call Handling
2 Courses, 27 online and workbook topics
54 Online instructional videos and testing
Comprehensive 110-page hard copy workbook
Graduation certificate upon course completion
Sales Management & Leadership Course
Take your dealership’s success to the next level with our eight-week Sales Management Leadership Course. This programme is designed for sales leaders aiming to optimise performance and improve conversion rates.
What’s included?
8-Week comprehensive course
Live training support from TSS specialist trainers
Walk-In Sales Process and Sales Call Handling processes
4 Case studies and business plans
25 Online and workbook topics
27 Instructional videos and testing
An extensive 119-page hard copy workbook
Graduation certificate on course completion
Specialty Walk-In Sales Process Course
Enhance your team’s skills with our intensive, interactive Walk-In Sales Process Course—a full-day onsite training session that covers 70% role-playing and 30% structured theory.
What’s included?
Full day onsite training (20-30 participants)
Two automotive experienced TSS specialist trainers
Expert facilitation
Structured theory and interactive role plays
Pre- and post-management feedback
Dealership training alignment
Industry specific workbooks
Post satisfaction and participant sign-off surveys
Ready to Level Up?
At Total Selling Solutions, we help sales teams sharpen their skills and turn conversations into conversions. Check out our training courses to take your dealership’s performance to the next level.
Need more resources? Browse our Sales Success Hub for expert insights. Or, if you’re ready to boost your team’s results, get in touch with us today!
📞 Your next sale could start with the next call—are you ready?
