SERVICE EXCELLENCE COURSE
Empower service advisors to excel and deliver exceptional customer experiences in just 8 weeks!
COURSE OVERVIEW
The Service Excellence Course is an 8-week program designed to enhance the skills of new to intermediate service advisors.
Progress will be monitored closely in customer service, communication, technical knowledge, and problem solving.
Completion of the course will provide advisors with the necessary tools to excel in their roles and provide exceptional customer service.
INVESTMENT
1 Advisor $1497*
2 Advisors $1297 ea*
3+ Advisors $997 ea*
COURSE OUTCOMES
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Master service excellence in 8 weeks
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Increase confidence with objections and complaint handling
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Clarifying diagnosing issues
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Handling service booking calls effectively
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Streamlining the vehicle check in process
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Creating a positive customer experience
WHAT'S INCLUDED
8 Weeks of
training
29 Online and
workbook topics
43 Instructional videos and testing
Detailed inter department training plan
Onsite accreditation
with a TSS
Specialist Trainer
107-Page hard copy workbook
Service management & advisor collaboration program
Graduation certificate
on course
completion
COURSE CONTENTS
The course covers essential skills in customer service, communication, technical knowledge, and problem-solving to help service advisors thrive. Progress is closely monitored to ensure they gain the tools and confidence needed to provide exceptional service and excel in their roles.
FAQ's
RISK-FREE GUARANTEE
If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.
