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Man and woman in business attire shaking hands in a car showroom. She holds car keys. Bright, modern setting with cars visible. Both smiling.

Man and woman in business attire shaking hands in a car showroom. She holds car keys. Bright, modern setting with cars visible. Both smiling.

What’s the Quickest Way for a Salesperson to Build Rapport with a Customer?

Learn how to build rapport quickly in automotive sales. Connect authentically, earn trust, and boost conversions with these tips.

TSS

4 min read

People at a car dealership during a summer sales event. Rows of cars, palm trees, and "GLOBAL MOTORS" sign in the background. Black and white.

People at a car dealership during a summer sales event. Rows of cars, palm trees, and "GLOBAL MOTORS" sign in the background. Black and white.

The Importance of Mastering The Fundamentals in Automotive Training Today

Discover why mastering the fundamentals in automotive training is essential for success. Focusing on core skills like professional communication, customer engagement, and value creation builds trust and drives better sales outcomes.

TSS

3 min read

TSS Insider Edition 155

TSS Insider Edition 155

TSS Insider Edition 155

Discover why outbound prospecting is the key to dealership success in 2026 and how to turn quiet time into profitable opportunities.

TSS

1 min read

Two men smiling near a car in a bright showroom. One wears a white shirt, the other a blazer. The mood is cheerful and casual.

Two men smiling near a car in a bright showroom. One wears a white shirt, the other a blazer. The mood is cheerful and casual.

How Do You Turn a Negative Customer Experience into a Positive One in Automotive Sales?

Discover how to transform negative customer experiences into loyalty-building opportunities with practical steps for automotive sales teams.

TSS

4 min read

Total Selling Solutions (TSS) National Summit

Total Selling Solutions (TSS) National Summit

Inside TSS and the Journey Behind Australia’s Sales Performance Specialists

Discover the story behind TSS, our growth, our leadership and the purpose that drives us. This article explores how our systems and training help businesses improve communication, strengthen accountability and lift sales performance, while giving you a closer look at the values and innovation shaping the future of TSS.

TSS

6 min read

TSS Insider Edition 154

TSS Insider Edition 154

TSS Insider Edition 154

TSS closes 2025 with major wins and gears up for a milestone 2026. See the highlights and your 2026 readiness checklist.

TSS

1 min read

Two men shake hands in a car showroom. One is seated with documents; the other stands smiling. A car dealership showroom is behind them.

Two men shake hands in a car showroom. One is seated with documents; the other stands smiling. A car dealership showroom is behind them.

What's the Most Surprising Trend in the Motor Industry Right Now?

A surprising shift is reshaping the motor industry. Learn why personal connection now separates top performers from everyone else.

TSS

4 min read

What's the Most Common Mistake Service Advisors Make and How Can They Fix It?

What's the Most Common Mistake Service Advisors Make and How Can They Fix It?

What's the Most Common Mistake Service Advisors Make and How Can They Fix It?

Find out the biggest mistake service advisors make and how to fix it. Build rapport and create loyal customers with these simple tips.

TSS

2 min read

Five people in business attire stand smiling in a bright car showroom. One holds car keys. Cars visible behind.

Five people in business attire stand smiling in a bright car showroom. One holds car keys. Cars visible behind.

How Do You Maintain a Positive Team Environment, Especially in Stressful Times?

Learn how to maintain a positive team environment and keep your team motivated, even when market conditions are tough.

TSS

3 min read

TSS Insider Edition 153

TSS Insider Edition 153

TSS Insider Edition 153

It’s not just about price or product, it’s about people. Learn four mindset shifts to reconnect and strengthen customer trust.

TSS

1 min read

Business meeting in a bright room. A man presents at a screen while six attendees in suits take notes. Certificates and car posters on walls.

Business meeting in a bright room. A man presents at a screen while six attendees in suits take notes. Certificates and car posters on walls.

Do Your Staff Know the Key Numbers and Conversion Ratios Required to Hit Targets Each Month?

Know your conversion ratios. Turn effort into results with clear targets, structured tracking, and smart training.

TSS

3 min read

Five men in a meeting at a round table, smiling and discussing. Large windows show a car dealership outside. Casual mood with notebooks and coffee cups.

Five men in a meeting at a round table, smiling and discussing. Large windows show a car dealership outside. Casual mood with notebooks and coffee cups.

Do You Have a Structured Training Program for Your Automotive Team?

Structured training helps automotive teams master the process, improve conversions, and deliver measurable results.

TSS

3 min read

Man in dark blazer and light pants smiling beside a shiny car in a showroom. Bright windows in the background. Black and white image.

Man in dark blazer and light pants smiling beside a shiny car in a showroom. Bright windows in the background. Black and white image.

Advice for New Automotive Professionals: How to Build a Successful Career from Day One

Expert advice for new automotive professionals to grow fast, stay motivated, and succeed in a competitive industry.

TSS

3 min read

Smiling woman in a suit stands confidently with arms crossed in a car showroom. A white vehicle is blurred in the background. Black and white.

Smiling woman in a suit stands confidently with arms crossed in a car showroom. A white vehicle is blurred in the background. Black and white.

What Makes a Great Salesperson?

Learn what makes a great salesperson and how to build trust, follow processes, and achieve long-term success in automotive sales.

TSS

4 min read

Smiling man in a white shirt with arms crossed stands in front of a white car in a car dealership setting, creating a confident mood.

Smiling man in a white shirt with arms crossed stands in front of a white car in a car dealership setting, creating a confident mood.

What Are the Non-Negotiables When It Comes to the Sales Process?

Consistency in your sales process builds stronger results, higher gross, and lasting success across every customer interaction.

TSS

4 min read

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