Is it a face-to-face course?

Yes, the Sales Executive High Performers Course is a face‑to‑face program delivered through 4X interactive live training sessions across 8 weeks, along with onsite testing and accreditation, supported by a participant workbook, demonstration videos and advanced selling concepts.

How long does the course go for?

The Sales Executive High Performers Course runs for 8 weeks and includes 4x interactive live training sessions, onsite testing and accreditation with a Manager or GM present, delivery by industry specialist trainers, a participant workbook, demonstration and reinforcement videos, advanced selling concepts such as word tracks, anchoring and signposting, and a certificate issued on successful completion.

What happens once the course is completed?

You will receive a digital completion certificate immediately after completing the course. To finalise your accreditation, one of our TSS Specialist Trainers will visit you and your dealership to conduct your onsite accreditation, present you with a printed copy of your certificate, and take a photo to celebrate your achievement.

Who is the 'Sales Executive High Performers Course' for?

The course is designed for Sales Executives, Sales Consultants, Business Managers, and Sales Managers looking to improve performance, consistency, and results. It's also ideal for experienced consultants wanting to sharpen their skills and dealerships seeking stronger outcomes across sales, gross, finance, and aftermarket.

Is it a face-to-face course?

The Service Excellence Course follows a blended, self-paced learning style, featuring an online component with videos, text, quizzes, and a workbook to support participants throughout the program.

How long does the course go for?

The Service Excellence Course is delivered over 8 weeks. Your service advisors will be enrolled once our team receives their order form so they can begin the online learning.

What happens once the course is completed?

Upon completion, service advisors will be fully equipped with the skills and tools to deliver exceptional customer service and excel in their roles. You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, and take a photo.

Who is the ‘Service Excellence Course’ for?

The Service Excellence Course is for new to intermediate service advisors looking to enhance their customer service skills and advance in their roles.

SERVICE ADVISOR LEADERSHIP COURSE

Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!

COURSE OVERVIEW

Improve leadership skills and techniques in an 8-week course for experienced service advisors.

Enhance objection handling, service bookings, and customer experience abilities.

Develop onboarding, mentoring, leadership and time management skills. Self analyse through case studies and create own business plan using real-life case studies.

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COURSE OUTCOMES

Advance your skills in service advising & leadership within 8 weeks
Enhance your problem-solving skills
Improve your ability to handle objections & complaints effectively
Create positive customer experiences
Develop leadership skills for mentoring & onboarding new advisors
Develop own business plan based on insights from real-life case studies

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WHAT'S INCLUDED

23 Online and workbook topics

26 Instructional videos and testing

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Case studies and business planning resources

Onsite course testing and accreditation with a TSS Specialist Trainer

107-Page hard copy workbook

Service management and service advisor collaboration program

Graduation certificate upon course completion

Industry-ready accreditation

ENROL YOUR SERVICE ADVISORS

COURSE CONTENTS

The course focuses on enhancing leadership skills, objection handling, and service booking techniques for experienced service advisors.

Participants will also develop key abilities in mentoring, time management, and creating personalised business plans through real-life case studies.

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FAQ's

RISK-FREE GUARANTEE

If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.

REAL STORIES, REAL SUCCESS

We needed to improve the performance of our underperforming teams in base areas such as telephone handling technique, GP per unit, management processes etc. We chose to use TSS services as they have a good industry reputation and improvement results achieved at other dealerships.

GENERAL MANAGER - ROD A

ENROL YOUR SERVICE ADVISORS TODAY

ENQUIRE NOW

SERVICE ADVISOR LEADERSHIP COURSE

Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!

COURSE OVERVIEW

COURSE OUTCOMES

WHAT'S INCLUDED

23 Online and workbook topics

26 Instructional videos and testing

Case studies and business planning resources

Onsite course testing and accreditation with a TSS Specialist Trainer

107-Page hard copy workbook

Service management and service advisor collaboration program

Graduation certificate upon course completion

Industry-ready accreditation

COURSE CONTENTS

FAQ's

Is it a face-to-face course?

How long does the course go for?

What happens once the course is completed?

Who is the 'Sales Executive High Performers Course' for?

Is it a face-to-face course?

How long does the course go for?

What happens once the course is completed?

Who is the ‘Service Excellence Course’ for?

RISK-FREE GUARANTEE

If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.

REAL STORIES, REAL SUCCESS

ENROL YOUR SERVICE ADVISORS TODAY

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