SERVICE ADVISOR LEADERSHIP COURSE
Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!

COURSE OVERVIEW
Improve leadership skills and techniques in an 8-week course for experienced service advisors.
Enhance objection handling, service bookings, and customer experience abilities.
Develop onboarding, mentoring, leadership and time management skills. Self analyse through case studies and create own business plan using real-life case studies.


COURSE OUTCOMES
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Advance your skills in service advising & leadership within 8 weeks
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Enhance your problem-solving skills
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Improve your ability to handle objections & complaints effectively
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Create positive customer experiences
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Develop leadership skills for mentoring & onboarding new advisors
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Develop own business plan based on insights from real-life case studies
COURSE CONTENTS
The course focuses on enhancing leadership skills, objection handling, and service booking techniques for experienced service advisors.
Participants will also develop key abilities in mentoring, time management, and creating personalised business plans through real-life case studies.
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FAQ's
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Is it a face-to-face course?The Sales Cadetship Program, is a blended learning style, that includes an online component; which includes, videos, text and quizzes, a workbook, and a face-to-screen component; 6 weekly LIVE online sessions with our TSS Training Specialists.
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How long does the course go for?The Sales Cadetship Program runs for 6 weeks. Your cadet will be enrolled once our team receives their order form so they can begin the online learning component and mystery shop, prior to their first LIVE session.
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What happens once the course is completed?Firstly, you will have the confidence to interact with customers via the phone or on the showroom floor! You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, a TSS Certified Deal Pen, and take a photo.
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Who runs the weekly live sessions?Our team of TSS Specialist Trainers run the LIVE sessions. The team has been set on a rotating roster, so that cadets get the opportunity to experience a range of teaching styles, techniques and perspectives.