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SERVICE ADVISOR LEADERSHIP COURSE

Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!

Auto Service Advisor Leadership Course for car dealerships

COURSE OVERVIEW

Improve leadership skills and techniques in an 8-week course for experienced service advisors.

 

Enhance objection handling, service bookings, and customer experience abilities.

 

Develop onboarding, mentoring, leadership and time management skills. Self analyse through case studies and create own business plan using real-life case studies.

Auto Service Advisor Leadership Course graduate
Auto Service service manager training graduate

COURSE OUTCOMES

  • Advance your skills in service advising & leadership within 8 weeks

  • Enhance your problem-solving skills

  • Improve your ability to handle objections & complaints effectively

  • Create positive customer experiences

  • Develop leadership skills for mentoring & onboarding new advisors

  • Develop own business plan based on insights from real-life case studies

WHAT'S INCLUDED

COURSE CONTENTS

The course focuses on enhancing leadership skills, objection handling, and service booking techniques for experienced service advisors.

 

Participants will also develop key abilities in mentoring, time management, and creating personalised business plans through real-life case studies.

auto service manager training course workbook

FAQ's

  • Is it a face-to-face course?
    The Sales Cadetship Program, is a blended learning style, that includes an online component; which includes, videos, text and quizzes, a workbook, and a face-to-screen component; 6 weekly LIVE online sessions with our TSS Training Specialists.
  • How long does the course go for?
    The Sales Cadetship Program runs for 6 weeks. Your cadet will be enrolled once our team receives their order form so they can begin the online learning component and mystery shop, prior to their first LIVE session.
  • What happens once the course is completed?
    Firstly, you will have the confidence to interact with customers via the phone or on the showroom floor! You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, a TSS Certified Deal Pen, and take a photo.
  • Who runs the weekly live sessions?
    Our team of TSS Specialist Trainers run the LIVE sessions. The team has been set on a rotating roster, so that cadets get the opportunity to experience a range of teaching styles, techniques and perspectives.

RISK-FREE GUARANTEE

If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.

REAL STORIES, REAL SUCCESS

ENROL YOUR SERVICE ADVISORS TODAY

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