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SERVICE ADVISOR LEADERSHIP COURSE
Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!
COURSE OVERVIEW
Improve leadership skills and techniques in an 8-week course for experienced service advisors.
Enhance objection handling, service bookings, and customer experience abilities.
Develop onboarding, mentoring, leadership and time management skills. Self analyse through case studies and create own business plan using real-life case studies.
COURSE OUTCOMES
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Advance your skills in service advising & leadership within 8 weeks
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Enhance your problem-solving skills
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Improve your ability to handle objections & complaints effectively
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Create positive customer experiences
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Develop leadership skills for mentoring & onboarding new advisors
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Develop own business plan based on insights from real-life case studies
WHAT'S INCLUDED
23 Online and workbook topics
26 Instructional videos and testing
Case studies and business planning resources
Onsite course testing and accreditation with a TSS Specialist Trainer
107-Page hard copy workbook
Service management and service advisor collaboration program
Graduation certificate upon course completion
Industry-ready accreditation
COURSE CONTENTS
The course focuses on enhancing leadership skills, objection handling, and service booking techniques for experienced service advisors.
Participants will also develop key abilities in mentoring, time management, and creating personalised business plans through real-life case studies.
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FAQ's
Yes, the Sales Executive High Performers Course is a face‑to‑face program delivered through 3 interactive live training sessions, along with onsite testing and accreditation, supported by a participant workbook, demonstration videos and advanced selling concepts.
The Sales Executive High Performers Course runs for 6 weeks and includes 3 interactive live training sessions, onsite testing and accreditation with a Manager or GM present, delivery by industry specialist trainers, a participant workbook, demonstration and reinforcement videos, advanced selling concepts such as word tracks, anchoring and signposting, and a certificate issued on successful completion.
You will receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a copy of your certificate and take a photo.
The Sales Executive High Performers Course is designed for high‑performing sales executives, sales consultants who want to sharpen their skills and consistency, and dealerships aiming to improve results across sales, gross, finance and aftermarket, with a focus on lifting sales volume, vehicle gross, finance and aftermarket penetration, confidence, structure, control and overall gross pool performance.
The Service Excellence Course follows a blended, self-paced learning style, featuring an online component with videos, text, quizzes, and a workbook to support participants throughout the program.
The Service Excellence Course is delivered over 8 weeks.
Your service advisors will be enrolled once our team receives their order form so they can begin the online learning.
Upon completion, service advisors will be fully equipped with the skills and tools to deliver exceptional customer service and excel in their roles.
You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, and take a photo.
The Service Excellence Course is for new to intermediate service advisors looking to enhance their customer service skills and advance in their roles.
RISK-FREE GUARANTEE
If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.
REAL STORIES, REAL SUCCESS
We needed to improve the performance of our underperforming teams in base areas such as telephone handling technique, GP per unit, management processes etc. We chose to use TSS services as they have a good industry reputation and improvement results achieved at other dealerships.
GENERAL MANAGER - ROD A
GENERAL MANAGER - ROD A
Total Selling Solutions have provided sales training and recruitment services to our group since 2006. I have found dealing with Steve Curran and the team professional. They provide a win/win strategy and have consistently delivered on their promise.
DEALER PRINCIPAL - GEORGE S
DEALER PRINCIPAL - GEORGE S
Extremely informative and helpful. I have learnt a lot of word tracks and rapport building techniques that I will use. The online classrooms have been very interactive and helpful.
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
In a busy, hectic and every changeable automotive climate, I've needed a recruitment and training company that can respond extremely quickly to my needs. Steve Curran at Total Selling Solutions has not let me down over the past 10 years we've done business together.
DEALER PRINCIPAL - LUIGI B
DEALER PRINCIPAL - LUIGI B
TSS has helped our company with sales training and recruiting of staff. The sales training is unique with a mix of classroom, dealership and onsite based one on one training. The facilitators have depth in understanding of the industry, dealership and staff needs.
DEALER PRINCIPAL - NICK F
DEALER PRINCIPAL - NICK F
We were looking for an effective solution to improve the Service and Sales call handling by our staff and enhance the customers experience when they called the dealership.
GENERAL MANAGER - EMANUELE C
GENERAL MANAGER - EMANUELE C
The staff at TSS provided me a quality service and assisted in taking my business to the next level.
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
Nothing but good things to say, Lily was fantastic to converse with, very professional, very polite.
This made the whole process easy and pain free.
D-REX RUSSO
This made the whole process easy and pain free.
D-REX RUSSO
Very easy going and at the same time professional group. From my first interaction with Lily I knew these guys were out to help me find the best spot available for me. Lily even went out of her way to call me on a Saturday to organise an interview. If I could give more stars I would.
WILLIAM H
WILLIAM H
Extremely helpful in helping me find a new job.
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
Jacob is absolutely fantastic to deal with. Not only does he communicate quickly and effectively about roles but he is an awesome individual to talk to.
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Highly recommend TSS!
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
I had a great experience with Total Selling Solutions.
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
I was ready to go into the next stage of my career. The team at Total Selling Solutions helped me through it. Once they saw potential in me, they made sure to help me through finding a new opportunity and opened doors for me. Thank you to Jacob and Lily. Thank you to Total selling solutions.
CLEMENT RUKUNDO
CLEMENT RUKUNDO
Spoke to both Lily and Jacob and can't express enough how attentive and caring they were in finding the best fit for both me and the employer.
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Would like to say a massive thank you to Lily and Jacob for doing the absolute best to help me out.
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD
We needed to improve the performance of our underperforming teams in base areas such as telephone handling technique, GP per unit, management processes etc. We chose to use TSS services as they have a good industry reputation and improvement results achieved at other dealerships.
GENERAL MANAGER - ROD A
GENERAL MANAGER - ROD A
Total Selling Solutions have provided sales training and recruitment services to our group since 2006. I have found dealing with Steve Curran and the team professional. They provide a win/win strategy and have consistently delivered on their promise.
DEALER PRINCIPAL - GEORGE S
DEALER PRINCIPAL - GEORGE S
Extremely informative and helpful. I have learnt a lot of word tracks and rapport building techniques that I will use. The online classrooms have been very interactive and helpful.
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
In a busy, hectic and every changeable automotive climate, I've needed a recruitment and training company that can respond extremely quickly to my needs. Steve Curran at Total Selling Solutions has not let me down over the past 10 years we've done business together.
DEALER PRINCIPAL - LUIGI B
DEALER PRINCIPAL - LUIGI B
TSS has helped our company with sales training and recruiting of staff. The sales training is unique with a mix of classroom, dealership and onsite based one on one training. The facilitators have depth in understanding of the industry, dealership and staff needs.
DEALER PRINCIPAL - NICK F
DEALER PRINCIPAL - NICK F
We were looking for an effective solution to improve the Service and Sales call handling by our staff and enhance the customers experience when they called the dealership.
GENERAL MANAGER - EMANUELE C
GENERAL MANAGER - EMANUELE C
The staff at TSS provided me a quality service and assisted in taking my business to the next level.
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
Nothing but good things to say, Lily was fantastic to converse with, very professional, very polite.
This made the whole process easy and pain free.
D-REX RUSSO
This made the whole process easy and pain free.
D-REX RUSSO
Very easy going and at the same time professional group. From my first interaction with Lily I knew these guys were out to help me find the best spot available for me. Lily even went out of her way to call me on a Saturday to organise an interview. If I could give more stars I would.
WILLIAM H
WILLIAM H
Extremely helpful in helping me find a new job.
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
Jacob is absolutely fantastic to deal with. Not only does he communicate quickly and effectively about roles but he is an awesome individual to talk to.
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Highly recommend TSS!
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
I had a great experience with Total Selling Solutions.
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
I was ready to go into the next stage of my career. The team at Total Selling Solutions helped me through it. Once they saw potential in me, they made sure to help me through finding a new opportunity and opened doors for me. Thank you to Jacob and Lily. Thank you to Total selling solutions.
CLEMENT RUKUNDO
CLEMENT RUKUNDO
Spoke to both Lily and Jacob and can't express enough how attentive and caring they were in finding the best fit for both me and the employer.
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Would like to say a massive thank you to Lily and Jacob for doing the absolute best to help me out.
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD
ENROL YOUR SERVICE ADVISORS TODAY
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