SERVICE ADVISOR LEADERSHIP COURSE
Transform service advisors into strong leaders, mastering skills and strategies in just 8 weeks!
COURSE OVERVIEW
Improve leadership skills and techniques in an 8-week course for experienced service advisors.
Enhance objection handling, service bookings, and customer experience abilities.
Develop onboarding, mentoring, leadership and time management skills. Self analyse through case studies and create own business plan using real-life case studies.
COURSE OUTCOMES
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Advance your skills in service advising & leadership within 8 weeks
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Enhance your problem-solving skills
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Improve your ability to handle objections & complaints effectively
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Create positive customer experiences
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Develop leadership skills for mentoring & onboarding new advisors
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Develop own business plan based on insights from real-life case studies
WHAT'S INCLUDED
23 Online and workbook topics
26 Instructional videos and testing
Case studies and business planning resources
Onsite course testing and accreditation with a TSS Specialist Trainer
107-Page hard copy workbook
Service management and service advisor collaboration program
Graduation certificate upon course completion
Industry-ready accreditation
COURSE CONTENTS
The course focuses on enhancing leadership skills, objection handling, and service booking techniques for experienced service advisors.
Participants will also develop key abilities in mentoring, time management, and creating personalised business plans through real-life case studies.
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FAQ's
The Sales Executive Mastery Program follows a blended, self-paced learning style, featuring an online component with videos, text, quizzes, and a workbook to support participants throughout the program.
The Sales Executive Mastery Program runs for 8 weeks.
Your sales executive will be enrolled once our team receives their order form so they can begin the online learning.
Firstly, you will have the confidence to interact with customers via the phone or on the showroom floor!
You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, a TSS Certified Deal Pen, and take a photo.
The Sales Executive Mastery Course is perfect for sales executives who want to elevate their skills in customer engagement, excel in the Walk-In Sales Process, and master Sales Call Handling techniques.
Any sales executive with 1 or more years of experience will benefit from the program’s focus on leadership, performance improvement, and actionable strategies for success in a dealership environment.
The Service Excellence Course follows a blended, self-paced learning style, featuring an online component with videos, text, quizzes, and a workbook to support participants throughout the program.
The Service Excellence Course is delivered over 8 weeks.
Your service advisors will be enrolled once our team receives their order form so they can begin the online learning.
Upon completion, service advisors will be fully equipped with the skills and tools to deliver exceptional customer service and excel in their roles.
You will also receive a digital completion certificate immediately after you complete the course, and one of our TSS Specialist Trainers, will pay a visit to you and your dealership to present you with a framed copy of your certificate, and take a photo.
The Service Excellence Course is for new to intermediate service advisors looking to enhance their customer service skills and advance in their roles.
RISK-FREE GUARANTEE
If your service advisor is no longer with your business at the end of the program, you will receive a course credit for your next enrolment.
REAL STORIES, REAL SUCCESS
GENERAL MANAGER - ROD A
DEALER PRINCIPAL - GEORGE S
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
DEALER PRINCIPAL - LUIGI B
DEALER PRINCIPAL - NICK F
GENERAL MANAGER - EMANUELE C
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
This made the whole process easy and pain free.
D-REX RUSSO
WILLIAM H
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
CLEMENT RUKUNDO
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD
GENERAL MANAGER - ROD A
DEALER PRINCIPAL - GEORGE S
Overall amazing experience.
SALES CADET - MERCEDES BENZ BERWICK
DEALER PRINCIPAL - LUIGI B
DEALER PRINCIPAL - NICK F
GENERAL MANAGER - EMANUELE C
We are now tracking and recording calls backed by multiple marketing and sales campaigns. I highly recommend them.
BLAKE V
This made the whole process easy and pain free.
D-REX RUSSO
WILLIAM H
They made the process so easy. Lily was so nice and helped every step of the way.
VIC COOL
Many thanks Jacob keep it up!
JACK ANDERSON- VELJACIC
Throughout my experience with them, they were very professional and friendly, helping and supporting me in landing my new position.
LUKE DIERIKX
They were very professional and helpful throughout the recruitment process. I would definitely recommend them to anyone looking for a job.
QASIM RANA
CLEMENT RUKUNDO
Very present throughout the whole process which made finding a new job so much easier.
JONATHON TAN
Very professional and kind service and I am super grateful for the both of them!
ALI DIBAHMAD